Last Updated: 10/06/2025
At Scratchette, we strive to ensure you have a seamless experience with our digital scratch cards. Due to the instantaneous and intangible nature of our products, we have the following refund policy in place:
The purchased scratch card was not delivered due to a technical error on our side.
The card does not function as advertised (e.g., scratch mechanism fails).
You accidentally purchased the same card multiple times (duplicate charges).
Change of mind after purchase (since cards are generated instantly).
Incorrect recipient details entered by the buyer (wrong email/name).
Recipient did not open/redeem the scratch card.
Dissatisfaction with design/content after personalization (preview is available before purchase).
Contact us within 7 days of purchase at:
📧 Email: info@scratchette.com
✍️ Subject Line: “Refund Request – Order #[Order Number]”
Provide:
Your order number (from the confirmation email).
A detailed explanation of the issue.
We’ll respond within 3 business days to review your request.
Approved refunds will be issued to the original payment method within 5–10 business days.
For credit/debit cards, processing times depend on your bank.
If you used PayPal/Stripe, refunds will reflect in your account per their policies.
Chargebacks (disputes filed with your bank) may result in account suspension.
Always contact us first to resolve issues—we’re happy to help!
If your scratch card wasn’t received due to a system error, we’ll either:
Resend the card with a corrected link.
Issue a full refund if resending isn’t possible.
For refund-related questions, reach out at:
📧 Email: info@scratchette.com
