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Frequently Asked Questions
Will my scratch card link really expire?
Yes! For privacy and storage reasons, each link is valid for 30 days after it’s created. After that, it disappears.
Can I use Scratchette on my phone?
Absolutely — the entire platform is mobile-optimized and works beautifully on any device.
Can I edit my scratch card after saving it?
Once you click “Save Changes,” the card is locked to keep the surprise intact. You can still preview and share it, but edits aren’t possible. You can always create a new one!
How long does it take to receive my scratch card link?
Right after purchase, we generate and send your link automatically — usually within seconds. If you didn’t receive it, check your spam folder or contact us.
Can I request a custom design?
We’re open to special requests! Just drop us a message using the form above and we’ll let you know what’s possible.